@theretreatyork5 July 2020
Happy 72nd birthday to our incredible @NHSEngland 📸 and a huge thank you to all the staff and volunteers that have worked selflessly during unprecedented time 👏👏 #clapforNHS #NHSBirthday #NHSheroes https://t.co/eammu5BrTc
A full version of this Agreement is available here.
Online therapy offers flexibility and convenience and it is especially helpful for people who have difficulty attending our services in person. As with face to face sessions, it is important that the online therapy process is as consistent as possible in both the time of day the appointment takes place and the location of the appointment so we do not normally offer a mix of online and face to face sessions.
If you choose to have your therapy assessment online, during the assessment we will explore what therapy can offer you and whether online therapy is suitable. If we find online therapy is not suitable, we will discuss this with you and try to suggest suitable alternatives.
The Retreat uses an encrypted video calling system called 3CX. At the time of your appointment your clinician will send you an email, the email will be from noreply3cx.cloud and will contain a link, please click on the link and this will take you to the video meeting. If the email from noreply3cx.cloud does not appear in your inbox at the time of your appointment, please check your ‘Junk Email’ and ‘Spam’ folder.
You must have Chrome browser on your computer to be able to access the link. If you do not have Chrome browser on your machine, you can download it by searching ‘Chrome Browser Download’ and following the onscreen instructions.
Please note that poor internet connection may interfere with the quality of the video conference call so please test your equipment before your appointment. For more information please see our Technical Guidance.
The Retreat is not a crisis service so in all cases of clinical emergency such as severe distress or any urgent mental health difficulties you must contact your GP, local medical emergency service and/or any other local appropriate services. Also, no online therapy session will be permissible if your GP’s contact details have not been provided.
At the moment The Retreat can only offer online services to clients based in the UK.
As with all video calling systems there is some element of risk to communications being intercepted or hacked. No system is 100% secure and The Retreat does not imply that this is the case. However, the security risks associated with using this solution for routine confidential and sensitive patient discussions have been assessed and are considered to be relatively low.
Computer systems are in general designed to share information with others, we would therefore suggest that you only use private secured networks and avoid shared connections. Also consider turning off or disabling any unnecessary applications and ensure that your computer is regularly checked for computer viruses and spyware.
Further information about online security can be found on the Information Commissioners Office Website https://ico.org.uk/your-data-matters/online/
If either party experience technical difficulties, then both parties will endeavour to email straight away and will try to reconnect online. If more than 15 minutes of the overall session has not been carried out due to Retreat related technical problems, the therapist will offer to supplement this time. If this is not possible a reduced rate for that session, proportionate to the service received will be offered. Please see our Technical Guide for more information.