Service review highlights high client satisfaction
A review into the outcomes and experiences of clients at The Retreat, York, has highlighted positive responses to therapy and high satisfaction rates with the care received.
When asked about the helpfulness of therapy, 89% of those surveyed said they were satisfied with the therapy service and 95% rated their experience as ‘extremely helpful’. Nearly eight out of ten clients also said they would recommend the Retreat to a friend.
Assistant Psychologist Atote Rinomhota, who carried out the review of adult psychological services, said: “We’re delighted to have such a positive response from clients who clearly find real value in the therapy services we provide.
“It is particularly pleasing to see that 96% of the people seen by our clinical team showed ‘reliable or significant improvement’ in levels of distress at the end of their therapy.”